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Quality Policy

A Four-Step Process

Total Customer Satisfaction

Each member of The Lumber Yard XL XL is committed to the idea and practice of exceptional service that consistently meets or exceeds the expectations of our customers and our suppliers and makes a positive contribution to their success.

Ethical Conduct

The Lumber Yard XL employees will adhere to the highest standards of ethical conduct and mutual respect in their dealings with customers, with suppliers and with each other.

Outstanding Profitability and Profit Sharing

We are also committed to achieving outstanding levels of profit sharing by ensuring that each business unit is the most efficient and the most productive distributor of building products and services in the markets we serve.

Continual Quality Improvement

Each member of The Lumber Yard XL will pursue continual quality improvement and business innovation, and we will provide and acquire the knowledge and skills we need to achieve the goals of our Quality Policy.

 
Click here to find out what our
Quality Policy means for you

Customer Satisfaction

The Lumber Yard XL will satisfy the customer's needs completely. We will settle all complaints quickly and in a way that the customer believes is fair.

History

Here for you since 1843:

• 4 Super Yards with Design Center Showrooms
• For over 160 years we have built our reputation on exceptional service and dedication to the professional builder and remodeler
• Recognized for quality products and fast delivery
• Committed to total customer satisfaction