You may be asking yourself what the big deal is about The Lumber Yard XL’s Quality Policy and why we even have one in place. To put it in a nut shell, our Quality Policy means that we are dedicated to having processes in place throughout all aspects of our business to ensure that you get what you want, when you want it. Some aspects of our quality system are clearly visible to you as a customer, but there are many more behind the scenes that are of paramount importance to do business the way we do and more importantly, the way you do. Below are just a few things for you to keep in mind as you’re looking for consistent quality service.

ISO 9000:2000 Certified - Providing superior service and industry-leading performance doesn’t just happen - it’s planned, monitored and corrected on occasions. That’s where our ISO 9000 certification comes into play. ISO 9000 is a standard for quality created by the International Organization of Standards. The Lumber Yard XL went through a rigorous process to earn the certification by documenting and standardizing our processes with set procedures to ensure we produce consistent results. As part of this process, we must be re-certified periodically to confirm our continued adherence to the standards. One of the components of our certification is found in our Key Performance Indicators.

Key Performance Indicators - all businesses measure certain areas of their business, but we took the time to find out what’s really important to you and to understand exactly how we can help you do your job. As a result, we developed what we call Key Performance Indicators. Below are a few of the areas that we rigorously monitor to ensure we’re right on track.

• “Did They Get It” - this measures how many deliveries were incomplete on a daily basis and why, so we can immediately take corrective action to ensure that any modifications or corrections can be made within our supply chain.
• Customer Complaint Process - we work hard every day to ensure that things go smoothly, but we have to be honest and say that sometimes not everything goes perfectly. That’s why we implemented our customer complaint process. The Lumber Yard XL empowers all of its employees to resolve any issues within 24 hours. Not just to our satisfaction, but to yours!
• Corrective/Preventive Action - our team is important to our success and we value their feedback, so when they see an area that can be improved, we like to hear about it. To begin this process, our team identifies any area for improvement and then suggests a plan that we can put in place. The plan is reviewed, implemented and then monitored to ensure success.
• Best Practices - with an organization as large as ours, we needed a way to share successes and best practices between regions. Since this has been implemented, we’ve consolidated inventories, shared personnel and equipment across territories and a variety of other things all to ensure that you are receiving the best possible service from us.

We at The Lumber Yard XL take your business seriously. So seriously that we have an entire department dedicated to monitoring our measurements and providing reports, not weekly but daily. In addition, we are also audited by BVQI, which is an internationally recognized registrar of the ISO quality standards. Quality service, products and programs are things you can count on at The Lumber Yard XL!